Built behind a counter, not in a boardroom
BenchMaster was written at a working FFL, by the people running it, because nothing on the market fitted the way the day actually goes. It still runs that shop every day.
Most software for this trade is a generic job tracker with compliance bolted on the side, or a compliance tool that has never had to take a payment. Neither describes a Tuesday afternoon, when the phone is ringing, somebody is waiting at the counter with three rifles, one of them has to go to another license, and the A&D book still has to be right at the end of it.
So BenchMaster was written from that Tuesday backwards. The counter first, because that is where the money and the customer are. The bench next, because that is where the work is. The book behind both, because it has to be right whether anyone remembered it or not.
It is not trying to be everything. There is a list on the counter page of what it does not do — no sales tax, no cash drawer, no receipts, no refunds — and that list is on the site on purpose. A shop that needs a full retail till should keep one, and run BenchMaster next to it.
Software written by its own users.
- It runs a real shop
- Work orders, dealer transfers, ATF-relevant records, customer notifications and payments at Lemcoe Precision. Not a pilot, not a sandbox — the counter.
- Features come from shifts, not roadmaps
- The bench picker exists because the counter machine is shared and the records kept naming whoever logged in that morning. One-off card charges exist because taking a transfer fee meant a second browser tab on the processor's console. Every one of them started as an annoyance.
- The awkward answers are on the site
- No certifications, no published price list, no self-serve trial, and a list on the counter page of what it does not do. You will find out on a demo anyway; better that you find out now.
BenchMaster is made by David Lemcoe Jr. Questions about whether it fits your shop go to a person, not a queue.
Come and see it
on a real counter.
Thirty minutes, screen shared, your questions. If BenchMaster is wrong for your shop you will know inside the first ten minutes, and we will both have saved a week.
Talk to the people who use it every day