Intake to pickup, without re-keying anything
Multi-item jobs where each firearm moves on its own. Quote before the work starts, line items off your price book as it goes, and a contractor ticket for anything that has to leave the building.
Point by point.
- Multi-item work orders
- A customer brings three firearms and one of them needs to go elsewhere. Each item tracks independently while the work order stays whole — and can be split when it needs to be.
- Nine states, not three
- Pending, in progress, waiting for parts, blocked, refusal, completed, awaiting pickup, picked up, archived. Enough to describe what is actually happening to a job.
- Quote before the work
- Agree a number up front and carry it on the record, so the conversation at pickup is about the work rather than the invoice.
- Contractor tickets
- Work that leaves the building gets its own numbered ticket and its own printed tag, so an item at an outside gunsmith is still an item you can account for.
- Photos from a phone
- Before and after, categorised and timestamped. Take them on a phone through a handoff link rather than emailing yourself pictures.
- Notes that keep their kind
- Technical, parts, internal, customer message, call log and more — each attributed to whoever wrote it, and each either internal or visible to the customer.
How it actually works.
The decisions that matter once you are using it every day rather than looking at it on a slide.
Escalation happens without a reminder app
Waiting on parts too long, completed but never notified, sitting awaiting pickup past two weeks — each raises its own flag and, where it should, sends its own message.
The tag is the index
Every printed tag carries a DataMatrix of the record's own id. Scan it on a phone or a counter scanner and you are on the record, with no search.
Due dates count business days
A three-day turnaround quoted on a Thursday does not come due on Sunday.
One search box
Customer name, phone number, serial, or work order number — one field, one result list.
Come and see it
on a real counter.
Thirty minutes, screen shared, your questions. If BenchMaster is wrong for your shop you will know inside the first ten minutes, and we will both have saved a week.
Talk to the people who use it every day